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| National Account Division Return Policy |
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| Damaged Items |
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| Kyocera Mita America, Inc. (KMA) Return Policy for
Machines, Accessories and Supplies |
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| If outer carton is damaged, or shock or tilt watch is tripped
(visible damage), please contact Texas customer service at 972-550-8987. If the
product is damaged, a return authorization will be issued and new product
shipped. |
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| If there is no visible damage to the outer carton and neither
the shock watch nor the tilt watch is tripped, and the item is found to be
damaged upon opening the carton (concealed damage), KMA will issue an RMA and
credit (as specified below) if the following conditions are met:
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Dealer/Customer received shipment directly from a
KMA warehouse. |
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Dealer/Customer provides a copy of KMA invoice and
proof of delivery. |
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Item is returned to KMA complete, in the original
carton, with all packaging material, manuals, software, etc. |
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All damaged items for which an RMA is issued must
be returned to the National Return Center freight prepaid (KMA pays freight). |
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In the case of visible damage described above,
Customer must notify KMA within 5 calendar days from the date of receipt. |
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| If KMA is notified by Customer within 15 calendar days from
date of receipt, customer will be credited 100% of the original invoice price. |
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| Incorrect or no longer needed items |
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| Kyocera Mita America, Inc. (KMA) Return Policy for Machines,
Accessories and Supplies |
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| Customer orders items(s) in error, or item(s) no longer needed
by Customer: |
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Customer must contact KMA within 15 calendar days
from the original invoice date. |
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Within 15 days Customer will need approval from
the Customer’s National Account Manager to return incorrect or no longer needed
items. After 15 calendar days, returns will not be accepted. Customer will
receive a credit of 100% of the original invoice price and pay a 10% restocking
charge. |
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Item(s) must be returned freight prepaid (Customer
pay freight): |
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| KMA Ships incorrect item(s) to Customer: |
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Customer must contact KMA within 15 calendar days
from the original invoice date. |
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After 15 calendar days, returns will not be
accepted. |
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Customer will receive a credit of 100% of the
original invoice price. There will be no restocking charge. |
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| All items returned in the above categories will be inspected
upon receipt at the National Return Center. Credit may be declined or reduced,
or additional restocking fees may be charged, at the discretion of KMA, if any
of the following conditions are not met – including if the item was shipped in
error by KMA:
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| The item must be complete, in new resalable condition, in the
original carton with all original packing materials, manuals, software, etc.
The outer carton must not be written on or otherwise defaced such that the item
cannot be resold in its original carton. The RMA number should be written on a
piece of paper and taped to the carton. The item itself must not be defaced in
any way, including with stick-on labels identifying Customer. |